Terms and Conditions

All agreements are made between:

 

 Queensferry Plumbing & Heating Limited (the Contractor or ‘we/us/our’) and

Named client (the Customer or ‘you/your’)

each a "Party" and together the "Parties"

 

1.         Definitions

In this Agreement the following terms and phrases shall have the following meaning unless the context requires otherwise:

the Works:                 The works outlined in our quote/estimate

the Materials:          The materials outlined in our quote/estimate

the Price:                   The price outlined in our quote/estimate

the Premises:            The premises outlined in our quote/estimate

Legislation:             The Consumer Rights Act 2015 (the Act) where the contract is between the Contractor and a Consumer, as defined in the Act as an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

2.         Duration

The Works will start within approximately 8 – 10 weeks of your acceptance of our written estimate/quote and will take approximately 2 weeks once commenced. These timescales are estimates only and may be affected by any change to the Works and/or the Materials or unexpected or unforeseen work and/or materials being required. Time is not of the essence of this Agreement.

3.         Our obligations

Subject to the conditions set out below we shall:

3.1      Carry out the Works in accordance with good practice and recognised standards.

3.2      Use our reasonable endeavours to carry out the Works in a tidy, careful, and efficient way, providing dust covers where appropriate.

3.3      Carry out the Works in accordance with the Legislation.

3.4      The Materials supplied by us will be of satisfactory quality, fit for purpose and will comply with any description given by us to you as far as possible.

3.5      When we have finished the works, we will send you a final invoice within 1 week of completing the works. The date of invoice will initiate 30 days to pay period.

4.         Your obligations

4.1      You (or authority) will pay us the Price.

4.2      Our final invoice referred to at Clause 3 above must be paid within 30 days of the date of the invoice.

4.3      You must allow us access to the Premises at all reasonable times and keep the Premises free of obstructions so that we can carry out the Works.

4.4      Where appropriate you should remove valuable and/or fragile items prior to commencement of the Works. For the avoidance of doubt, Clause 6 below shall apply to any damage caused us to your valuable and/or fragile items.

 

5.         Retention of Title

We retain title and ownership of the Materials supplied in connection with the Works until such time as you have paid for the Works and the Materials in full.

6.         Liability

We will only be responsible for any reasonable loss or damage to the Premises or your property if such loss or damage is caused by our negligence or by the negligence of any person we are responsible for.

7.         Changing the Works and/or the Materials

7.1      If you wish to change or add to the Works and/or the Materials this together with any additional charge for the Works and/or the Materials should be agreed in writing by both Parties before commencement of any additional or new work

7.2      If unexpected or additional work arises during the Works we will inform you as soon as is practicable and seek your instructions regarding what to do next.

8.         If there is a problem

If you have any questions or complaints about the Works or the Materials please contact us.  You can do so at contact@qphl.co.uk or 01506 653906.

8.1      If there is a dispute over final price, this is required to be made as soon as possible in writing or email providing the reason for doing so. The 30 days to pay period will be paused amid thorough investigation and we will seek resolution. Once dispute has been resolved, the 30 days to pay period will resume.

8.2      If there is a dispute over works or materials provided, this this required to be made as soon as possible in writing or email, providing the reason for doing so. The 30 days to pay period will be paused amid thorough investigation and we will seek resolution. Once dispute has been resolved, the 30 days to pay period will resume.

9.         Law and Jurisdiction

This Agreement is governed by the laws of Scotland and the Parties submit to the jurisdiction of the Courts of Scotland.

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